That was 7 years ago...
December 18, 2008
Caller: "Hello sir. I am calling you today from COMPANY."
Gryphon: "From COMPANY? OK..."
Caller: "I'm seeing that you have several web sites hosted with us including: gryphonshafer.com, goldenguru.com, (etc., etc.)"
Gryphon: "I did many years ago, yes. They've been hosted elsewhere since then."
Caller: "Sir, I'm seeing that your account with us is past due."
Gryphon: "I canceled my account with COMPANY several years ago. I think it was about 7 years ago."
Caller: "I see. But you still have an account with us."
Gryphon: "No, I canceled my account several years ago."
Caller: "Can you provide me the confirmation code number from the cancellation confirmation email?"
Gryphon: "No. That was 7 years ago. I don't have that email anymore."
Caller: "Well, you have an account balance that needs to be paid for time between then and now unless you can provide a confirmation code."
Gryphon: "No, I don't. You're records are in error. Fix them. I have not done any business with your company for 7 years. I canceled my account 7 years ago. There was no account balance due when I canceled my account."
Caller: "Well, OK, I can give you a code that if you email to our support department, they can delete your account."
Gryphon: "No. I decline to take action in this matter. I canceled my account with COMPANY several years ago. I haven't heard from COMPANY since then. It is not relevant what records you have or what data you have on your servers. You can delete that data, archive it, or ignore it. I am not going to take any additional action. There is an error in your records that you need to fix, not me. Is that clear?"
Caller: "OK, I will email them on your behalf; but that will mean that your data may be deleted."
Gryphon: "...that's fine. Thank you."
